Frequently asked questions
Orders & delivery
How long does delivery take?
Most local orders (within 10 miles) are delivered the same day, typically within 4 hours. We also deliver throughout Southern California — those orders can be scheduled in advance.
Do you offer same-day delivery?
Yes — many of our arrangements are available same-day. Order by 3:00 PM and we'll deliver today, within 10 miles of our West LA studio. Orders placed after 3:00 PM are delivered the next day, or on the date you choose at the product page.
How much does delivery cost?
Delivery is a flat $9.95 — and free on orders over $100. Same-day delivery is available within 10 miles of our studio; scheduled deliveries reach Los Angeles, Orange, and Riverside counties. See our Delivery page for full details.
Do you deliver to hospitals, offices, and venues?
Yes — we deliver to homes, hospitals, offices, and event venues throughout our delivery area.
What if the recipient isn't home?
Our driver will leave the arrangement in a safe, shaded spot or reach out to arrange redelivery.
Ordering & payment
Can I order by phone?
You can order online anytime, or call us at (213) 776-2727 daily between 7 AM and 10 PM and we'll help you put together the perfect arrangement.
What payment methods do you accept?
We accept all major credit and debit cards, plus Apple Pay and Google Pay at checkout.
Can I request specific flowers or colors?
Absolutely — add a note at checkout or use our Custom Arrangement page, and we'll match your vision as closely as the season allows.
Can I add a gift or add-ons?
Many arrangements offer add-ons like a vase, chocolates, or a handwritten card — look for the options on the product page.
Flower care
How do I care for my flowers?
Each product page has a Flower care tab with tips for that arrangement. In general: trim the stems at an angle, change the water every couple of days, and keep blooms out of direct sun and heat.
What is your return policy?
Because fresh flowers are perishable, we don't accept returns — but your satisfaction is guaranteed. If anything isn't right, contact us within 24 hours of delivery with a photo and we'll arrange a replacement or refund.
