Refund policy

Freshness guarantee

Every arrangement is made fresh to order and hand-delivered. Because fresh flowers are perishable, we do not accept returns — but your satisfaction is guaranteed.

Replacements and refunds

If your flowers arrive damaged, wilted, or otherwise not as expected, contact us within 24 hours of delivery with a photo of the arrangement. We will arrange a replacement or a full refund, whichever you prefer.

Because we work with seasonal blooms, an individual flower may occasionally be substituted for a similar variety of equal or greater value while keeping the overall look, size, and feel of the design. Substitutions of this kind are not eligible for refunds.

Cancellations

Orders can be cancelled for a full refund any time before they enter preparation — typically up to 2 hours before the scheduled delivery window. Custom and luxury pieces requiring 24 hours' notice can be cancelled up to 24 hours before delivery.

Failed deliveries

If nobody is home, our driver leaves the arrangement in a safe, shaded spot or contacts the recipient to arrange redelivery. If an incorrect address is provided and the arrangement cannot be delivered, we cannot offer a refund, but we will do our best to redeliver for a reduced fee.

Contact

Flower Elegance, 11067 W Olympic Blvd, Los Angeles, CA 90064 — orderyourelegantflowers@gmail.com, (213) 776-2727